Support Engineer
Core
Named, dedicated Product Support point of contact for Anthropic's most strategic enterprise customers, providing high-touch, deeply contextual support embedded in customer channels.
Role type
Senior IC enterprise support engineer (AI/LLM platform)
Builds
High-trust support relationships for strategic enterprise accounts using Anthropic's AI products
Domain
AI/LLM enterprise software
Deliverable
client delivery
Required skills
enterprise technical support, API troubleshooting, SSO/SAML/OAuth authentication flows, complex issue diagnosis, stakeholder management, runbook creation, product feedback synthesis
Preferred skills
SQL, command line scripting (Bash/Python/JS), LLM capabilities and prompt engineering, cloud infrastructure (AWS/GCP), embedded support models (Slack)
Technologies
Claude API, Claude for Enterprise, Claude Code, AWS, GCP, Slack
Responsibilities
Serve as named technical support contact for strategic enterprise accounts; investigate, diagnose, and resolve complex technical issues; build deep context on customer architecture and use cases; partner with Customer Success and Applied AI teams; capture and route technical feedback to Product; manage high-urgency issues; build support function foundations (runbooks, tooling, metrics); become expert in Anthropic products
Seniority
Senior, hands-on IC