Senior Customer Success Manager
Core
Coordinate end-to-end customer lifecycle management for large multinational companies to ensure satisfaction, retention, and product expansion.
Role type
Senior Customer Success Manager (Commercial/Account Management)
Builds
Customer retention, product adoption, and expansion opportunities for GRC SaaS solutions
Domain
Governance, Risk, and Compliance (GRC) SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Account management, sales, technical project management, C-Level executive communication, quota achievement, SaaS technology understanding, Microsoft Office proficiency, organizational skills
Preferred skills
Coaching and mentoring experience, collaboration, adaptability to tight deadlines
Technologies
Microsoft Office Applications, Diligent One Platform
Responsibilities
Manage user relationships with Board Directors and Corporate Executives, proactively identify product expansion needs, resolve customer issues, coordinate with technical teams, provide feedback for product improvement, assist in team coaching and mentoring, act as liaison between internal teams
Seniority
Senior, hands-on IC with mentorship responsibilities
