Customer Support Associate
Core
Trusted advisor helping commercial fleet customers succeed with Coast's spend management platform and fuel card products.
Role type
Customer Support Associate (B2B SaaS)
Builds
Coast Fleet and Fuel Card platform for commercial fleets
Domain
Fintech / Commercial fleet payments
Deliverable
client delivery
Required skills
customer onboarding, product training, issue troubleshooting, escalation management, cross-functional collaboration, strategic problem solving
Preferred skills
relationship building, adoption driving, retention focus, internal feedback synthesis
Technologies
CS platform, spend management platform
Responsibilities
Manage customer service activity through relationship-building and real-time responsiveness; Help operationalize customer engagement approaches; Maintain deep product knowledge to troubleshoot issues; Work with Product and Engineering on enhancement requests; Handle escalations across teams; Serve as the voice of the customer to maximize retention.
Seniority
Individual Contributor, early-stage team