Team Lead, Collections
Core
Own end-to-end past-due receivable collections, bad debt recovery, and litigation/settlement outcomes for commercial insurance policies.
Role type
Senior Team Lead, Collections
Builds
Collection processes, vendor management systems, and litigation strategies for commercial insurance receivables.
Domain
Commercial Insurance / Debt Collection
Required skills
Team leadership, Vendor management, Data analysis, Debt collection regulations compliance, Process improvement, Stakeholder management, KPI tracking, Litigation strategy, BPO/Offshore team management, Financial closeout
Preferred skills
Premium Audit experience, Commercial insurance domain knowledge, BPO/Offshore team management experience, LEAN Certification
Technologies
Salesforce, G-Suite, Slack
Responsibilities
Drive collection success against internal targets and bad debt recovery rates; Set and enforce service-level agreements across the collection lifecycle; Manage collection vendors, litigation, and settlement strategy; Lead, develop, and manage the performance of the collections team including BPO and offshore resources; Partner with Accounting to establish allowance processes and financial close recommendations; Ensure compliance with FDCPA, Regulation F, TCPA, and state debt-collection laws.
Seniority
Senior, hands-on IC with team leadership