Engagement Manager
Core
Strategically manage enterprise client relationships and drive revenue growth for a portfolio of IT services engagements including Cloud, DevOps, AI, and custom software.
Role type
Senior Engagement Manager (Commercial & Delivery Leadership)
Builds
Strategic client accounts, commercial proposals, and IT services delivery solutions
Domain
IT Services, Technology Consulting, Cloud, DevOps, AI
Required skills
Strategic account management, revenue expansion (upselling/cross-selling), commercial negotiation, delivery governance, stakeholder leadership, financial acumen, solutioning, risk management, team mentoring
Preferred skills
Salesforce/CRM proficiency, experience selling Cloud/DevOps/AI solutions
Technologies
Salesforce, Cloud platforms, DevOps tools, AI frameworks
Responsibilities
Own strategic client relationships and serve as primary escalation point for senior stakeholders; Develop and execute account-growth strategies focused on upselling, cross-selling, and renewals; Lead SOW development, RFP responses, and contract negotiations; Manage contract renewals, pricing, margins, and overall commercial health; Conduct regular governance reviews (MBR/QBR) with senior stakeholders; Partner with technical leads to ensure delivery milestones and SLAs are met; Mentor Project Managers and engagement teams; Translate complex technology offerings into business solutions.
Seniority
Senior, hands-on IC with leadership responsibilities