Director, Customer Success and Country Manager
Core
Lead PagerDuty's Chilean Customer Success, Support, and Professional Services teams while managing the Santiago office operations and acting as the primary liaison between local teams and global leadership.
Role type
Senior Country Manager / Director of Customer Success
Builds
Unified customer experience and operational efficiency for the Chile market
Domain
SaaS / Digital Operations / Customer Success
Required skills
Cross-functional leadership, site operations management, local compliance, budget management, stakeholder management, employee engagement, strategic planning
Preferred skills
SaaS industry experience, high-growth organization experience, MBA
Technologies
PagerDuty Platform
Responsibilities
Lead local Support and Services teams to accelerate customer success and minimize churn; Own site operations including facilities, policies, and compliance; Partner with HR on local hiring and talent development; Represent PagerDuty externally with government and industry groups; Manage local operating budget and report office health metrics.
Seniority
Senior, hands-on IC / Manager
