Customer Success Engineer, Australia
Core
Technical Customer Success Manager ensuring successful outcomes, contract renewals, and growth for enterprise customers using ExtraHop's Network Detection and Response (NDR) platform.
Role type
Senior IC Customer Success Manager (Technical)
Builds
Customer adoption, retention, and expansion of NDR security solutions
Domain
Cybersecurity / Network Detection and Response (NDR)
Deliverable
client delivery
Required skills
Networking principles (OSI layers 2-4), Enterprise networking fundamentals (TCP/IP, DNS, routing/switching), Security operations (SOC workflows, Incident Response), Cloud platforms (AWS, Azure, GCP), CRM proficiency (Salesforce), Project management
Preferred skills
Experience with SIEM/SOAR, EDR/XDR, Threat Intelligence Platforms, Zero Trust architectures
Technologies
ExtraHop, AWS, Azure, GCP, Salesforce, SIEM, SOAR, EDR, XDR, ZTNA
Responsibilities
Analyze customer requirements to promote high-value application of ExtraHop; Secure contract renewals and identify growth opportunities; Engage end-users for targeted assistance and enablement; Lead new customer onboarding; Assess and document customer health and maturity levels; Partner with local account teams to align strategic goals; Champion customer needs for product enhancement; Develop and maintain Customer Success Plans; Host recurring customer meetings and Business Reviews; Recognize organic expansion opportunities and engage Sales team.
Seniority
Senior, hands-on IC