Customer Success Account Manager - Sydney
Core
Trusted advisor to enterprise customers helping them realize business value from Microsoft investments.
Role type
Senior Customer Success Account Manager
Builds
Customer success plans and adoption strategies for Microsoft cloud investments
Domain
Enterprise SaaS / Cloud Services
Required skills
stakeholder management, relationship building, success planning, risk mitigation, cross-functional collaboration, business outcome delivery
Preferred skills
cloud technologies, digital transformation, Microsoft Azure, Microsoft 365, enterprise/public sector experience
Technologies
Azure, Microsoft 365, Security, Business Applications
Responsibilities
Build trusted relationships with customer stakeholders, establish and deliver success plans, coordinate Microsoft and Partner resources, monitor customer health and mitigate risks, drive adoption of cloud investments, facilitate governance discussions, collaborate with engineering and sales teams
Seniority
Mid-Senior, hands-on IC