Customer Success Manager - US
Core
Manage a portfolio of enterprise customers to ensure successful adoption of the Tufin platform and delivery of the Guided Success service.
Role type
Senior Customer Success Manager (Enterprise SaaS)
Builds
Customer adoption plans, success reviews, and Executive Business Reviews (QBRs) for enterprise clients
Domain
Cybersecurity / Network Security / Cloud Security
Required skills
Enterprise account management, SaaS customer success, cross-functional coordination, executive communication, adoption planning, risk monitoring, renewal planning, stakeholder management (via careerplan.io/jobs/A1-00B-47-E63-customer-success-manager-us-at-tufin)
Preferred skills
Experience with Cisco, Palo Alto Networks, Check Point, Fortinet, Salesforce, customer health measurement
Technologies
Tufin, Salesforce
Responsibilities
Manage enterprise customer accounts and drive adoption plans, lead success reviews and QBRs, monitor customer health and adoption metrics, coordinate internal teams (TAMs, Support, Sales), handle escalations, partner on renewals and expansion, provide product feedback
Seniority
Senior, hands-on IC
