Japan Customer Support Representative
Core
Primary point of contact for Natera's Japan Sales team and Japanese customers, ensuring smooth ordering and reporting processes for healthcare professionals and laboratories.
Role type
Customer Support Representative
Builds
Customer support operations for genetic testing diagnostics
Domain
Healthcare / Biotechnology / Diagnostics
Deliverable
client delivery
Required skills
Japanese (fluent), English (fluent), customer service, troubleshooting, root cause analysis, logistics coordination, HIPAA/PHI compliance, process documentation, stakeholder management
Preferred skills
Healthcare/biotech industry experience, mentoring new employees, special project leadership
Technologies
Microsoft Office, electronic health record systems, customer support tools
Responsibilities
Provide timely and accurate information to Japanese customers via phone, email, and electronic channels; Resolve customer inquiries and issues promptly; Coordinate with logistics and shipping teams to resolve delivery issues; Document all customer interactions and actions taken; Partner with Sales team to follow up on missing order information; Provide training and educational support to internal teams and customers; Track and report common customer issues for process improvements. (via careerplan.io/jobs/6149292004-japan-customer-support-representative-at-natera)
Seniority
Individual Contributor