Senior International Customer Success Account Manager
Core
Senior leader owning a portfolio of complex, high-value international accounts while mentoring the Customer Success team.
Role type
Senior IC Customer Success Account Manager (Team Lead)
Builds
Long-term retention and adoption of Edmentum's tech-enabled learning solutions for international education markets.
Domain
Education Technology / International Markets
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic account management, team leadership and mentorship, complex problem resolution, onboarding and enablement, data-driven reporting, executive-level communication, multilingual capability
Preferred skills
Education technology experience, knowledge of international education markets
Technologies
Customer success platforms, CRM tools
Responsibilities
Own and lead a focused portfolio of strategic international accounts; Provide formal day-to-day leadership and mentorship to the CSM team; Serve as the first line of escalation for complex customer and operational challenges; Lead onboarding and enablement for new team members; Drive consistent adoption of customer success tools and reporting practices; Represent Edmentum at strategic customer engagements including travel to key international markets
Seniority
Senior, hands-on IC with leadership responsibilities
