SMB Onboarding Manager
Core
Lead SMB customers through the end-to-end onboarding process, ensuring successful product adoption and implementation.
Role type
SMB Onboarding Manager
Builds
Customer adoption and implementation of Connecteam's deskless workforce management platform
Domain
SaaS / Workforce Management
Deliverable
product features
Required skills
SaaS onboarding, implementation, SMB client management, training delivery, churn mitigation, project management
Preferred skills
Presentation skills, tech-savviness, ability to learn software quickly
Technologies
Connecteam platform
Responsibilities
Manage end-to-end onboarding from kick-off to activation, deliver tailored training sessions, guide customers to quick wins, establish usage habits, identify at-risk clients and mitigate churn
Seniority
Mid-level, hands-on IC
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