SMB Onboarding Manager
Core
Lead SMB customers through the end-to-end onboarding process, ensuring successful product adoption and implementation.
Role type
SMB Onboarding Manager
Builds
Connecteam platform adoption for small and growing businesses
Domain
SaaS / Deskless workforce management
Required skills
SaaS onboarding, implementation, customer-facing roles, SMB client experience, presentation, training, software explanation, project management
Preferred skills
Tech-savviness, organization, multitasking, startup environment adaptability
Responsibilities
Manage end-to-end onboarding from kick-off to activation, deliver tailored training sessions, guide customers to quick wins, establish usage habits, identify at-risk clients and mitigate churn
Seniority
Mid-level, hands-on IC
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