SMB Onboarding Manager
Core
Lead SMB customers through the end-to-end onboarding process, delivering tailored training and guiding them to quick wins to ensure product adoption and retention.
Role type
SMB Onboarding Manager
Builds
Customer adoption and successful implementation of Connecteam's deskless workforce management platform
Domain
SaaS / Workforce Management / SMB
Required skills
SaaS onboarding, implementation, customer-facing roles, presentation, training, software explanation, project management
Preferred skills
Experience with SMB clients, tech-savviness, organization, adaptability in startup environments
Responsibilities
Manage end-to-end onboarding from kick-off to activation, deliver tailored training sessions, guide customers to quick wins, establish usage habits, identify at-risk clients and mitigate churn
Seniority
Mid-level, hands-on IC
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