Software Support Engineer 2 - Bangalore/ Hyderabad
Core
Provide exceptional engagement for customers' initial contact with the Global Customer Support team, resolving technical issues related to product configuration and networking.
Role type
Software Support Engineer
Builds
Customer support resolution and product feedback loop
Domain
Data integration and AI infrastructure
Deliverable
client delivery
Required skills
Technical troubleshooting, customer communication, basic programming/scripting, OS administration, cloud application troubleshooting
Preferred skills
Error log analysis, performance tuning, API design, network fundamentals, database administration, OAuth 2.0, Postman
Technologies
Java, React, Groovy, JavaScript, Windows, Linux, AWS, Azure, GCP, NetSuite, Salesforce, Hadoop, Postman
Responsibilities
Engage with customers via virtual meetings, chat, and email to manage expectations and resolve technical issues; analyze customer-provided information to refine initial analysis; collaborate with Product and Engineering teams to provide customer feedback.
Seniority
Mid-level, hands-on IC