Senior GTM Enablement Specialist ll
Core
Design and execute end-to-end enablement programs for the Support organization, focusing on new hire onboarding, content development, and ongoing education.
Role type
Senior GTM Enablement Specialist (Support)
Builds
Scalable learning paths, onboarding certification processes, and training initiatives for support agents.
Domain
SaaS / Customer Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Program strategy and execution, in-person facilitation, data-driven performance analysis, cross-functional collaboration, learning management systems (LMS), content development, metrics definition (CSAT, QA, time to productivity), stakeholder management
Preferred skills
Salesforce.com, Apollo.io, Maestro, Intercom systems
Responsibilities
Own the strategy and execution of the 6-week new hire onboarding program; Facilitate in-person onboarding sessions; Co-develop ongoing training initiatives based on CSAT, QA, and product metrics; Design scalable learning paths for new and tenured agents; Define and manage success metrics for enablement programs; Analyze feedback to improve program structure and outcomes
Seniority
Senior, hands-on IC