Customer Support Manager
Core
Lead a specialized technical support team to manage escalations, mentor engineers, and ensure customer success for data management systems.
Role type
Senior Technical Support Manager (Team Lead)
Builds
High-quality support operations and customer solutions for telemetry infrastructure
Domain
SaaS / Data Infrastructure / Telemetry
Deliverable
client delivery
Required skills
Technical leadership, team mentoring, escalation management, data systems knowledge, process improvement, SLA/CSAT management
Preferred skills
Big data understanding, cloud platform experience, streaming technologies knowledge
Technologies
Splunk, Elastic, Kafka, Kinesis, AWS, Azure, GCP
Responsibilities
Manage an industry leading team, Manage Customer Support Escalations, Review Cases and Metrics, Mentoring and coaching Engineers, Create and maintain Processes, Ensure team success to SLAs and CSAT
Seniority
Senior, hands-on IC with leadership responsibilities
