Sr Customer Success Manager
Core
Lead relationships with a portfolio of strategic merchant accounts within the global payments industry, driving customer retention, revenue growth, and long-term value through effective account management and strategic guidance.
Role type
Senior Customer Success Manager (Strategic Accounts)
Builds
Strategic merchant accounts and payment solutions for the global payments ecosystem
Domain
Payments / Fintech
Required skills
Strategic account management, Revenue growth, Customer retention, C-suite stakeholder engagement, Contract negotiation, Payment strategy expertise, Cross-functional collaboration, Business advisory, Relationship building, Commercial judgment
Preferred skills
Merchant segment experience, Payments industry background
Technologies
None stated
Responsibilities
Manage a portfolio of strategic accounts, Drive consistent and predictable growth across the assigned book of business, Guide customers throughout their lifecycle from onboarding to expansion, Act as a trusted advisor to optimize payment programs, Build and maintain strong relationships with senior executives and C-suite stakeholders, Lead commercial discussions and negotiate complex, high-value contracts, Serve as the primary point of contact for assigned customers, Coordinate with internal teams to resolve challenges, Educate customers on new product features and best practices, Identify opportunities to strengthen customer loyalty and support account expansion, Influence customer roadmaps and payment strategies by providing strategic recommendations
Seniority
Senior, hands-on IC