Senior Technical Account Manager
Core
Senior Technical Account Manager owning post-sales technical relationships for strategic enterprise customers, acting as the single point of contact for VPs of Engineering and CTOs to ensure continuity and drive value over time.
Role type
Senior Technical Account Manager (Post-Sales)
Builds
Continuity of technical engagement, risk mitigation, and architectural guidance for enterprise clients on the Vercel platform.
Domain
Developer Infrastructure / Edge Computing / AI Agents
Deliverable
client delivery
Required skills
Technical Account Management, Solutions Architecture, Incident Triage, Strategic Roadmap Planning, Cross-Functional Orchestration, Executive Communication, Cost Optimization, Relationship Management
Preferred skills
Hyperscaler TAM experience, AI Agent development, FinOps, Well-Architected Reviews
Technologies
Next.js, Vercel Platform, App Router, ISR, Fluid Compute, AI SDK
Responsibilities
Own post-sales technical relationship for up to three strategic enterprise accounts; Lead post-incident pattern ownership and technical triage; Drive proactive technical strategy, cost optimization, and architectural guidance; Scope and orchestrate broader Vercel engagements (FDEs, Professional Services); Operate as the customer's voice inside Vercel; Carry primary accountability for renewal of the TAM engagement.
Seniority
Senior, hands-on IC
