Customer Success Manager (Partners)
Core
Advocate for channel partners, resellers, and strategic alliances to drive adoption, renewals, and joint revenue growth.
Role type
Senior IC Customer Success Manager (Partnerships)
Builds
Partner revenue pipelines, joint integrations, and co-selling opportunities
Domain
Fintech / Digital Identity / Authentication
Required skills
Partner relationship management, business review execution, revenue forecasting, stakeholder alignment, issue escalation, product knowledge
Preferred skills
Cybersecurity experience, fintech domain expertise, startup environment experience, channel-selling enablement, negotiation
Technologies
Splunk, Looker, API transaction tools
Responsibilities
Run executive-level QBRs and business reviews, drive partner NPS and portfolio health, forecast and secure partner renewals, collaborate on joint marketing and commercial goals, escalate partner issues across support and product teams, explain product features to partners and end-users
Seniority
Mid-Senior, hands-on IC