Graduate Customer Success Manager
Core
A strategic Customer Success Manager focused on reducing churn, facilitating product adoption, and supporting expansion for Canonical's tech segment customers, including Ubuntu users and enterprise infrastructure clients.
Role type
Graduate Customer Success Manager (Tech Segment)
Builds
Customer engagement plans, onboarding experiences, and value realization for Ubuntu, MAAS, Landscape, Openstack, Ceph, and Kubernetes products.
Domain
Open Source Infrastructure / Cloud / Linux
Deliverable
client delivery
Required skills
Customer-facing experience, empathy, presentation skills, organizational skills, documentation management, campaign execution, risk identification, cross-functional collaboration
Preferred skills
Passion for technology and Ubuntu, proficiency in Japanese, Korean, Spanish, Portuguese, German, French, or Italian
Technologies
Ubuntu, MAAS, Landscape, Openstack, Ceph, Kubernetes
Responsibilities
Solve ticket requests and enrich documentation, drive digital campaigns for multiple customers, onboard new users and introduce products, identify high-potential and high-risk customers, collaborate with Sales and Support on engagement plans, collect and format customer feedback for product teams
Seniority
Entry-level / Graduate