Technical Support Engineer
Core
Provide end-to-end technical support and onboarding for an AI-powered sales co-pilot platform, resolving issues for enterprise customers and bridging gaps between users and R&D.
Role type
Senior IC Technical Support Engineer (B2B SaaS)
Builds
AI-driven sales co-pilot platform using large language models
Domain
Enterprise SaaS / AI / Identity Management
Deliverable
client delivery
Required skills
SSO and identity provider management (Okta, Microsoft Entra ID), MDM and VPN configuration, Mac and Windows troubleshooting, CRM administration and integration (Salesforce, HubSpot), structured debugging, customer communication in English
Preferred skills
Google Workspace or Microsoft 365 administration, enterprise security review processes, basic scripting or log analysis, startup experience
Technologies
Okta, Microsoft Entra ID, Salesforce, HubSpot, Mac OS, Windows, MDM, VPN
Responsibilities
Own incoming technical issues from report to resolution, debug issues using internal tools, filter user errors from product bugs, coach users on product gaps, report confirmed bugs to R&D with reproduction steps, lead technical onboarding of new pilots, configure SSO and identity access for customers, handle desktop app rollout and compatibility, manage CRM connections and user permissions, train customer IT teams, escalate blockers to CTO, drive follow-ups to meet onboarding deadlines
Seniority
Mid-Senior, hands-on IC