Account Manager
Core
Drive customer engagement and readiness of mass notification solutions during crises, ensuring satisfaction and retention for top commercial accounts.
Role type
Account Manager
Builds
Unified notification solutions and automated crisis response tools
Domain
Safety technology / Mass notification
Deliverable
client delivery
Required skills
Customer relationship management, CRM tools (SalesForce), client training program development, cross-functional liaison, new business development, product feature education, site expansion management
Preferred skills
Software or hardware market sales experience, creating client-targeted collateral and presentations
Responsibilities
Establish and nurture customer relationships in top commercial accounts, manage renewal processes to achieve annual recurring revenue growth, travel to customer sites for onboarding and support, educate clients on new features and extend utilization, act as liaison between customers and internal technical teams, cultivate new business opportunities through expansions and referrals
Seniority
Mid-level, self-motivated IC