Senior Professional Services Engagement Analyst
Core
Strategic liaison between Sales and Professional Services leading SOW strategy, lifecycle management, and risk mitigation for cloud contact center engagements.
Role type
Senior Professional Services Engagement Analyst
Builds
Executed Statements of Work (SOWs) and implementation roadmaps for cloud contact center software
Domain
SaaS / Cloud Contact Center (CCaaS)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
SOW lifecycle management, contract negotiation, stakeholder alignment, risk mitigation, project planning, cross-functional collaboration, technical scoping translation
Preferred skills
Team leadership, strategic thinking, complex engagement management
Technologies
CCaaS platforms, SOW management tools
Responsibilities
Lead full SOW lifecycle from scoping to execution; negotiate terms with Sales, Legal, and PS teams; manage risks and mitigation strategies; align Sales and PS on implementation scope; document obligations and deliverables; support pre-sales scoping and pipeline reviews
Seniority
Senior, hands-on IC with team leadership
