IT Support Specialist
Core
Provide end-to-end IT support and automation for engineering teams at PlayStation, ensuring seamless workflows and resolving technical issues.
Role type
Senior IT Support Specialist (Engineering Enablement)
Builds
Internal developer tooling support, automation scripts, and knowledge base resources for engineering teams.
Domain
Technology / Gaming / Software Engineering
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
MacOS administration, Windows 10/11 administration, Linux (Ubuntu) administration, Active Directory management, endpoint management (Microsoft InTune, Jamf), GitHub support, networking fundamentals, storage fundamentals, security fundamentals, automation/scripting (PowerShell, Bash, Python), backup systems, audit logging, monitoring.
Preferred skills
Internal developer tools support, developer productivity focus, access provisioning workflows, cloud platforms (vSphere, AWS), virtualization, storage systems.
Responsibilities
Own and support tools used by engineering teams, including user support and automation; Support engineering developer hardware following company guidelines; Proactively identify areas for improved support across IT workflows; Engage with a real-time support channel for engineering teams, taking full ownership of issues through resolution; Collaborate with engineering and partner IT teams to bridge support gaps and align tooling and process improvements; Keep systems secure and up-to-date in alignment with InfoSec requirements.
Seniority
Mid-to-Senior, hands-on IC
