IT Engineer II
Core
Provide hands-on end user and platform support, performing maintenance, configuration management, and monitoring for a clinical-stage biomedicine company.
Role type
IT Support Engineer (Tier 1/Tier 2)
Builds
End user support workflows, lab instrument configurations, and IT infrastructure stability
Domain
Biotechnology / Life Sciences
Deliverable
client delivery
Required skills
Break/fix on devices and platforms, scripting, ITSM ticketing, directory management, network connectivity, Windows/Mac troubleshooting, Entra/Active Directory, log analysis, LLM/agentic tools
Preferred skills
Lab/scientific research environment support, highly regulated technical environment support
Technologies
Windows, Mac, Entra, Active Directory, SaaS components
Responsibilities
Provide end user support, triage IT events, troubleshoot and escalate tickets, analyze root causes, suggest automation solutions, manage assets, configure/deploy hardware and lab instruments, write technical documentation
Seniority
Mid-level, hands-on IC
