IT Director- Sales & Service Technology- Remote (Anywhere in the U.S.)
Core
Accountable technology leader for Salesforce-centered platforms, integrations, and business processes supporting sales, service delivery, professional services, and finance handoffs.
Role type
Director, Sales & Service Technology
Builds
Salesforce ecosystem (Sales Cloud, Service Cloud, Revenue Cloud/CPQ, Certinia PSA, Data Cloud, Agentforce, ZoomInfo, Outreach) and adjacent SaaS integrations.
Domain
Cybersecurity services / Information Security / CRM
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Salesforce platform architecture, business process transformation, executive communication, team leadership, vendor management, DevOps/CI/CD, AI governance, resource planning
Preferred skills
Salesforce certifications (Admin, Architect, CPQ, AI), experience in security services organizations
Technologies
Salesforce, Apex, Lightning Web Components, Flow, Certinia PSA, ZoomInfo, Outreach, Data Cloud, Agentforce, Einstein
Responsibilities
Own the Sales & Service technology operating model and roadmap; drive business process transformation across sales and service operations; facilitate executive and technical decision-making; manage complex technology projects and cross-functional initiatives; maintain platform health, security, and scalability; lead technology innovation and AI enablement; oversee Salesforce DevOps and release practices; lead and develop internal technology delivery teams.
Seniority
Director, strategic ownership & hands-on leadership
