Strategic Customer Success Manager
Core
Strategic partner for Canva Enterprise customers in North America, driving adoption, engagement, and revenue growth through the full post-sale journey.
Role type
Senior IC Strategic Customer Success Manager (Enterprise SaaS)
Builds
AI-powered design and productivity platform for organizations
Domain
B2B SaaS / Creative Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise B2B SaaS post-sale experience, revenue management, data-driven storytelling, consultative selling, cross-functional leadership, executive relationship building
Preferred skills
None stated
Technologies
None stated
Responsibilities
Lead post-sale relationships including onboarding, training, adoption, and advocacy; Identify and execute upsell/cross-sell opportunities; Own renewal execution and expansion strategy; Diagnose account risks and mobilize internal resources to protect growth; Partner cross-functionally to influence product roadmap and champion best practices
Seniority
Senior, hands-on IC