Enterprise Support Specialist - EMEA (German speaking)
Core
Enterprise Admin Support Specialist managing high-priority support tickets for strategic enterprise customers, focusing on account administration, feature functionality, and platform configuration.
Role type
Senior IC Enterprise Support Specialist
Builds
Canva enterprise platform features and customer retention
Domain
SaaS / Design Platform / Enterprise Administration
Deliverable
client delivery
Required skills
Enterprise account administration, SSO/SCIM configuration, User Management, Brand Kit management, root cause analysis, ticket prioritization, cross-functional collaboration
Preferred skills
Strategic Pod Support program experience, documentation creation, process improvement
Technologies
Canva Enterprise, SSO, SCIM, Brand Kit, User Management
Responsibilities
Manage and prioritize Enterprise support tickets across account administration and platform configuration; Troubleshoot and resolve standard support issues by analyzing root causes; Support Admins through scheduled calls to guide issue resolution; Partner with Sales and CSM teams during onboarding and escalations; Contribute to team knowledge through documentation updates and sharing ticket trends; Support the Strategic Pod Support program to enhance customer retention and revenue expansion.
