JR41525 Technology Experience Specialist (12 months FTC)
Core
Subject matter expert for GenAI adoption, identity management, enterprise SaaS administration, and IT support, acting as an escalation resource and knowledge owner for Netflix's enterprise workforce.
Role type
Senior IT Support & Identity Management Specialist
Builds
Enterprise workforce connectivity, security, and productivity tools
Domain
Enterprise IT, Identity & Access Management (IAM), SaaS Administration
Deliverable
client delivery
Required skills
Identity lifecycle administration (Okta, Duo MFA, Active Directory), Google Workspace administration, Endpoint management (Jamf Pro, Microsoft Intune), GenAI tool utilization, Support data analysis and storytelling, Enterprise SaaS platform administration (Slack, Zendesk, Jira), Networking fundamentals and diagnostic log interpretation
Preferred skills
Experience with passwordless authentication, Self-serve bot creation and maintenance, Cross-functional stakeholder collaboration
Technologies
Okta, Duo MFA, Pandora, Active Directory, Google Workspace, GAM, Jamf Pro, Microsoft Intune, Ivanti, Slack, Zendesk, Jira, Claude, Gemini, ChatGPT
Responsibilities
Act as thought partner for peer Support Specialists on complex issues; Create and maintain Help Center content and self-serve bots; Synthesize user experience learnings into actionable narratives; Own and curate the N-Tech data backlog; Administer and troubleshoot end-to-end identity lifecycle
Seniority
Senior, hands-on IC