Key Customer Account Manager
Core
Manage a portfolio of key customer accounts, acting as the primary point of contact to build relationships, deliver account plans, and oversee commercial contracts.
Role type
Key Account Manager
Builds
Customer relationships, account plans, and commercial outcomes for strategic clients
Domain
Energy, utilities, infrastructure, telecommunications
Deliverable
client delivery
Required skills
Strategic account management, commercial contract management, account planning, stakeholder management, issue resolution, revenue growth identification
Preferred skills
Industry experience in energy/utilities/infrastructure/telecommunications, technical aptitude, complex problem solving
Responsibilities
Manage key customer accounts and act as primary point of contact; Develop and deliver account plans; Oversee commercial management of customer contracts; Partner with internal teams to resolve issues and improve service delivery; Identify opportunities to expand services and grow revenue; Represent the customer voice to support operational improvements and product development
Seniority
Mid-Senior, hands-on IC