Account Manager
Core
Owns day-to-day relationship, retention, and QBR/EBR cadence for a book of smaller customer accounts in the energy/utilities sector, supporting account expansion.
Role type
Account Manager (B2B Technology)
Builds
Customer retention and expansion for Physical AI platform (Percepto) serving energy infrastructure operators.
Domain
Energy, Utilities, Industrial
Deliverable
client delivery
Required skills
Account management, Customer success, QBR/EBR execution, SLA coordination, HubSpot management, Expansion identification
Preferred skills
Energy, utilities, or industrial markets experience
Responsibilities
Maintain or grow ARR for assigned accounts, Conduct quarterly business reviews (QBR) and executive business reviews (EBR), Serve as primary customer contact coordinating with Support & Ops, Identify expansion opportunities and engage Account Executives, Update account plans and health scores in HubSpot, Onboard new smaller customers post-AE initial period
