Global Partnerships Operations Lead
Core
Own and scale the operational backbone for Canva's global partner ecosystem (Resellers, Alliances, Agencies, Growth Partners), focusing on PRM platform architecture, commercial processes, and team leadership.
Role type
Senior Operations Lead, Partnerships
Builds
Partner Relationship Management (PRM) platform, commercial processes, deal registration/order processing workflows, and partner enablement infrastructure.
Domain
SaaS, Enterprise Growth, Partner Ecosystems
Required skills
Partner Relationship Management (PRM) platforms, ecosystem tooling (e.g., Crossbeam), CRM integrations, deal registration and order processing, commercial process design, contract operations, partner enablement, team management (onshore/offshore), cross-functional collaboration (Sales, Finance, Legal), data-driven forecasting, partner program strategy.
Preferred skills
Experience with multi-channel partner programs, payment reconciliation, distributed team leadership, RevOps.
Technologies
Allbound, Crossbeam, CRM systems
Responsibilities
Own the PRM platform end-to-end; manage onshore/offshore deal registration and order processing teams; design commercial processes (payments, margins, MDF); manage partner agreements and contract operations; lead account mapping and lead-sharing infrastructure; own partnership forecasting and reporting; build partner enablement infrastructure; partner with Sales, Ops, Finance, and Legal; shape partner program strategy; ensure pipeline hygiene; establish communications governance; design renewal operations.
Seniority
Senior, hands-on IC with team leadership
