Global Partnerships Operations Lead
Core
Own the end-to-end operations layer for Canva's global multi-channel partner program (Resellers, Alliances, Agencies, Growth Partners), building systems, processes, and data infrastructure to scale partner interactions and revenue.
Role type
Senior Operations Lead, Global Partnerships
Builds
Partner Relationship Management (PRM) platform, deal registration/order processing workflows, commercial processes (payments, MDF), contract operations, account mapping/lead-sharing infrastructure, forecasting models, and partner enablement systems.
Domain
SaaS, Enterprise Growth, Partner Ecosystems
Required skills
Partner program operations, PRM platforms (e.g., Allbound), CRM integrations, deal registration management, contract lifecycle management, financial reconciliation, cross-functional stakeholder management, team leadership (onshore/offshore), data-driven forecasting, partner enablement strategy.
Preferred skills
Experience with Crossbeam or similar ecosystem tooling, managing distributed teams, navigating complex commercial motions across multiple partner types.
Technologies
Allbound, Crossbeam, CRM systems, PRM platforms
Responsibilities
Own the PRM platform architecture and continuous improvement; manage onshore/offshore deal registration and order processing teams; design commercial processes for payments and margin management; lead contract operations with Legal and Finance; build account mapping and lead-sharing infrastructure; own the partnerships forecast and reporting layer; design partner enablement infrastructure; shape partner program strategy and governance; ensure pipeline hygiene and communications governance; scale partner renewal operations.
Seniority
Senior, hands-on IC with team leadership
