Technology Services Support Consultant
Core
Front-facing IT support providing technical advice, timely repairs, and equipment management for KPMG employees.
Role type
Technology Services Support Consultant
Builds
Customer service experience and positive relationships within the firm
Domain
Professional Services / IT Support
Deliverable
client delivery
Required skills
Windows architecture, Mac architecture, mobile technologies (iOS/Android), ServiceNow, Microsoft 365 Suite, ITIL practices
Preferred skills
ITIL 3 or 4 certification
Responsibilities
Maintain customer-centric support area, manage laptop and peripheral inventory, perform floorwalking to identify and resolve technical faults
Seniority
Contract role, individual contributor
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