Desktop Support Technician - Norwood
Core
Deploy, configure, and administer Windows, Mac, and iOS devices while providing troubleshooting and technical support for operating systems, applications, and hardware.
Role type
Desktop Support Technician
Builds
Reliable end-user computing environments for corporate staff
Domain
IT Support / End-User Computing
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows administration, Mac administration, iOS device support, hardware troubleshooting, software troubleshooting, IT service management (ITSM), Microsoft Office support, mobile device integration, new hire provisioning, PC refresh rollouts, phone setup, audio/visual meeting support, technical documentation, quality management (GxP validation, qualification, change control)
Preferred skills
ServiceNow experience
Technologies
Windows, Mac, iOS, ServiceNow, Microsoft Office, Excel
Responsibilities
Deploy, configure, and administer Windows, Mac, and iOS devices; deliver troubleshooting and technical support for operating systems, applications, hardware, and device configurations; identify and resolve hardware and software problems; support MacBooks, iPhones, and iPads for corporate integration; complete new hire provisioning, PC refresh rollouts, phone setup, and audio/visual meeting support; maintain and revise technical documentation; partner with IT teams and cross-functional stakeholders to improve processes; handle quality-related activities tied to IT system qualification, validation, and change control
Seniority
Mid-level, hands-on IC