Senior Customer Success Manager - Ostro
Core
Strategic Client Partner for enterprise pharmaceutical clients, acting as a trusted advisor to drive adoption, engagement, and long-term success for AI-powered healthcare engagement platforms.
Role type
Senior Customer Success Manager (Strategic Client Partner)
Builds
AI-powered digital engagement experiences for healthcare professionals and patients
Domain
Life Sciences / Pharmaceutical / Digital Marketing
Deliverable
product features
Required skills
Digital marketing strategy, enterprise account management, omnichannel marketing program development, pharmaceutical product launch support, analytical skills for campaign performance, cross-functional collaboration, HCP and patient website launch experience, deep pharma knowledge, agency or in-house pharma experience
Preferred skills
Veeva Commercial Cloud applications experience, therapeutic area support (oncology, immunology, rare disease), Medical/Legal/Regulatory (MLR) review process familiarity, FDA promotional guidelines knowledge
Technologies
Veeva Vault PromoMats, Veeva Commercial Cloud
Responsibilities
Build trusted relationships with enterprise pharmaceutical clients and serve as a strategic advisor to key commercial stakeholders; Understand client business objectives and develop strategies to maximize adoption and engagement; Partner with Product, Engineering, Creative, and Commercial teams to deliver exceptional client experiences; Translate campaign performance and market insights into actionable business recommendations; Advocate for customer needs to influence the future direction of the Ostro platform; Lead complex initiatives across multiple stakeholders while managing priorities, budgets, and timelines; Identify opportunities to expand partnerships and help clients realize greater value.
Seniority
Senior, hands-on IC
