Premium Customer Success Manager
Core
Manage relationships with DigiCert's largest Enterprise PKI, IoT, and TLS clients to ensure service delivery, renewals, and growth opportunities.
Role type
Senior Customer Success Manager (Enterprise Security)
Builds
Customer retention, service renewals, and expanded security adoption for enterprise clients
Domain
Digital Security / PKI / TLS / IoT
Deliverable
client delivery
Required skills
Enterprise account management, stakeholder management, technical solution understanding, renewal management, escalation management, strategic planning, CRM proficiency
Preferred skills
Project management (PMP/CAPM), Security+ certification, Sales Engineering experience
Technologies
Salesforce, MS Office Suite
Responsibilities
Manage customer lifecycle and service renewals, present business reviews to executives, provide expert escalation management, drive growth opportunities, collaborate cross-functionally with Product and Sales, monitor service expirations
Seniority
Mid-Senior, hands-on IC