Senior Customer Success Manager, Americas (Remote)
Core
Own enterprise financial institution and fintech customers from signature to expansion, driving adoption, renewals, and upsells while acting as the technical point of contact for integrations.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Digital asset infrastructure for regulated financial institutions and fintechs
Domain
Fintech / Digital Assets / Regtech
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise account management, technical product ownership (APIs/integrations), commercial ownership (renewals/upsells), stakeholder mapping, lifecycle management
Preferred skills
Travel Rule/stablecoin compliance, up-market migration experience, solutions engineering background
Technologies
HubSpot, APIs, Webhooks
Responsibilities
Own enterprise customers from signature to expansion, map customers for growth across business units, run renewals and upsells, work directly with customer integration teams on technical issues, guide customers through compliance programs, keep long implementations on track, build cross-functional relationships, provide market insight to product and sales
Seniority
Senior, hands-on IC
