Senior Customer Solutions Engineer
Core
Own executive-level relationships and strategic engagement for a portfolio of enterprise and high-value customers, driving alignment between customer business goals and Sysdig's technical capabilities.
Role type
Senior Customer Solutions Engineer (Strategic Account Management)
Builds
Cloud-native security solutions for enterprise customers
Domain
Cloud Security / DevSecOps / Kubernetes
Deliverable
client delivery
Required skills
Strategic account management, Kubernetes troubleshooting, Cloud-native architecture, API integration, Root cause analysis, Executive stakeholder engagement, Success planning, Technical consulting
Preferred skills
Cybersecurity background, DevSecOps experience, Sysdig/Falco experience
Technologies
Kubernetes, AWS, Azure, GCP, Linux, Helm, Terraform, API
Responsibilities
Lead Customer Business Reviews (CBRs) and ongoing strategic touchpoints, Drive alignment between customer business goals and Sysdig's technical capabilities, Collaborate with customer teams on Sysdig deployments and architecture, Mentor junior CSMs/CSEs and contribute to best practices, Support Sales in renewal and expansion discussions, Identify and mitigate account risk early through health monitoring
Seniority
Senior, hands-on IC with strategic focus