Sr. Customer Implementation Specialist (d/f/m) - Professional Services
Core
Lead strategic onboarding and implementation for upper mid-market and enterprise HR SaaS customers in the DACH region, ensuring seamless adoption and value realization.
Role type
Senior Customer Implementation Specialist (Professional Services)
Builds
End-to-end onboarding programs, integrations, and change enablement for HR platforms
Domain
HR Technology / SaaS / B2B
Deliverable
client delivery
Required skills
Strategic onboarding, stakeholder management, project/program management, issue resolution, consultative guidance, cross-functional collaboration, mentorship
Preferred skills
German language fluency, English language fluency, experience with enterprise clients, technical integrations knowledge
Technologies
HR SaaS platforms, integrations
Responsibilities
Lead end-to-end onboarding for upper mid-market and enterprise customers; Drive product adoption and value realization; Conduct executive and working-level check-ins; Manage multiple complex onboarding programs in parallel; Triage and troubleshoot customer issues; Build trusted relationships with key stakeholders; Mentor new joiners and peers
Seniority
Senior, hands-on IC
