Sales Operations Manager
Core
Build the operational backbone of a scaling fintech by designing sales processes, managing client onboarding, optimizing customer service operations, and implementing AI-driven automations.
Role type
Sales Operations Manager (Startup/High-growth)
Builds
Sales process systems, client onboarding workflows, automated customer service tools, and business process improvements.
Domain
Fintech (B2B gift card payments)
Required skills
Sales process design, pipeline hygiene, client onboarding management, customer service operations, AI and automation implementation, business process improvement, system thinking, ambiguity navigation.
Preferred skills
Experience in high-growth or startup environments, ability to work without a clear playbook, instinctive use of AI tools.
Technologies
AI tools, automation platforms, CRM systems, reporting tools.
Responsibilities
Design and optimize sales processes and pipeline hygiene, manage client onboarding from contract to live, improve customer service response quality and speed, identify and fix broken business processes, implement AI and automation solutions.
Seniority
Mid-level, hands-on IC