Guest Service Agent
Core
Frontline hospitality role focused on welcoming guests, managing check-ins/check-outs, and coordinating room readiness to ensure exceptional guest experiences.
Role type
Guest Service Agent
Builds
Guest check-in/check-out processes, room key activation, and account settlements
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest greeting and engagement, reservation confirmation, payment processing (cash, card, checks), room key issuance, coordination with housekeeping, resolving disputed charges
Preferred skills
Customer service experience, passion for hospitality
Technologies
Property Management System (PMS), payment terminals
Responsibilities
Provide warm greetings and engage guests regarding stay details, process check-ins and check-outs including express checkout, coordinate room readiness with housekeeping, settle guest accounts and retrieve keys, process various payment types
Seniority
Entry-level / Individual Contributor