Customer Service Specialist
Core
Deliver exceptional customer support and service by resolving enquiries, addressing concerns, and ensuring a positive experience for the dealer network and GWM customers.
Role type
Customer Service Specialist
Builds
Customer trust and satisfaction within the automotive dealership network
Domain
Automotive (after-sales)
Deliverable
client delivery
Required skills
inbound/outbound call management, customer expectation management, CRM documentation, cross-functional liaison, problem-solving, process improvement
Preferred skills
automotive aftersales experience, Australian Consumer Law knowledge
Technologies
Salesforce, MS Office, Teams, Excel, PowerPoint
Responsibilities
Manage all inbound customer contacts via phone, email, and social media; resolve customer problems or concerns timely; liaise with dealerships and internal teams to expedite resolutions; document interactions in CRM; use feedback to identify improvement trends.
Seniority
Mid-level, hands-on IC
