Customer Services Officer - Insurance
Core
Provide responsive, high-quality support to Members and Suppliers via inbound/outbound calls, email, and portal channels, resolving enquiries at first contact and managing escalations.
Role type
Customer Service Officer (Insurance)
Builds
Accurate service outcomes and clear CRM/Epicor records for Capricorn Members and Suppliers
Domain
Insurance / Automotive and machinery aftermarkets
Deliverable
client delivery
Required skills
Verbal and written communication, sound judgement, numeracy, attention to detail, ability to remain calm under pressure, ability to manage competing enquiries, ability to escalate unresolved matters
Preferred skills
Contact centre experience within an insurance environment, Customer Service Certificate
Responsibilities
Handle inbound and outbound calls, emails, and portal enquiries; resolve matters at first contact; follow complaints and escalation processes; maintain clear records in CRM; complete accurate system updates in Epicor; collaborate with Operations, Field Sales, and Supply teams