Contact Centre Agent
Core
First point of contact for patients to help them navigate appointments with professionalism and empathy.
Role type
Contact Centre Agent
Builds
Patient appointment booking and support services
Domain
Healthcare / Medical Imaging
Deliverable
client delivery
Required skills
Verbal communication, Written communication, Organization, Appointment management, Technology proficiency, Empathy
Responsibilities
Answer phone calls for bookings, Handle patient inquiries, Provide empathetic support and guidance, Collaborate with contact centre agents to meet service targets
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