Contact Center Social Media Executive
Core
Manage customer inquiries and drive sales conversions across social media platforms for a solar energy company.
Role type
Social Media Executive (Customer Engagement & Sales)
Builds
Customer relationships and sales pipelines via digital channels
Domain
Renewable Energy / Solar
Deliverable
product features
Required skills
Social media platform management, customer inquiry resolution, sales journey qualification, cross-functional collaboration, Zendesk, Ameyo
Preferred skills
Multitasking, adaptability, team collaboration
Responsibilities
Monitor and respond to customer inquiries on social platforms, identify and qualify potential customers, partner with sales teams to handover leads, represent brand values in digital interactions, document interactions and report on trends
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