Account Manager, SMB
Core
Drive expansion revenue and retention for Apollo's SMB customer segment (1-200 employees) by managing a book of ~300 accounts and ensuring customers achieve desired outcomes.
Role type
Senior Account Manager (SMB)
Builds
Revenue growth and customer retention for a unified B2B contact data and engagement platform
Domain
SaaS / B2B Data & Sales Enablement
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
consultative selling, pipeline management, renewal negotiation, upsell identification, stakeholder management, Salesforce administration, objection handling, forecasting accuracy
Preferred skills
SaaS experience, AI/automation mindset, team selling approach
Technologies
Apollo.io platform, Salesforce
Responsibilities
Manage full sales cycle from trial to close with a 30-day average deal cycle; negotiate high volume of renewals (~10/month); conduct 5+ meetings daily for upsells and renewals; create 3x pipeline month over month; tier accounts to identify expansion and at-risk opportunities; collaborate with Customer Success, Support, and Product teams.
Seniority
Senior, hands-on IC