Senior Solutions Engineer
Core
Drives technical aspects of sales execution, providing pre-sales, sales execution, and post-sales support for enterprise information archiving and eDiscovery solutions.
Role type
Senior Solutions Engineer (Pre-sales & Sales Execution)
Builds
Custom demonstrations, Proof of Concepts (PoCs), and technical account strategies for highly regulated firms.
Domain
Enterprise Information Archiving, eDiscovery, Cloud Surveillance, Financial/Regulatory Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Technical pre-sales execution, custom demonstration delivery, Proof of Concept (PoC) development, technical workshop leadership, RFP and security questionnaire response, technical account strategy, stakeholder management at executive levels, CRM proficiency
Preferred skills
Experience in financial or regulatory technology, Salesforce or similar CRM usage
Technologies
Global Relay archiving/surveillance/eDiscovery platform, Salesforce
Responsibilities
Participate in discovery sessions to understand customer technical and business needs; Prepare and deliver tailored presentations and custom demonstrations; Partner with Sales/CS/Enterprise Services as the dedicated account team; Develop and execute Proof of Concepts (PoCs); Support building and maintaining demo environments; Act as technical expert during product demonstrations; Answer technical questions regarding software, hosting, security, and integrations; Serve as point of contact for technical service escalation; Document technical considerations for internal knowledge bases; Lead client-facing technical workshops to map workflows and define deployment best practices; Participate in developing technical account strategy with Business Development teams.
Seniority
Senior, hands-on IC