Care Manager (Subscription business)
Core
Lead customer care operations for a subscription business, managing field service teams to drive service quality, sales growth, and contract retention. (via careerplan.io/jobs/563087417588397-care-manager-subscription-business-at-lgcns)
Role type
Senior field operations manager (subscription/care business)
Builds
Field service operations, direct sales, and accounts receivable collection for consumer electronics
Domain
Consumer electronics / Home appliances / Subscription services
Required skills
Field team management, direct sales management, accounts receivable collection, service quality management, customer satisfaction management, contract management, performance reporting, cross-functional collaboration
Preferred skills
Experience in rental or subscription business models, territory management, VOC handling
Technologies
CRM systems, field service management tools, sales enablement platforms
Responsibilities
Manage Care Manager schedules, territories, workload, and daily field activities; Drive product, consumables, upgrade, and service sales through field-based customer engagement; Monitor overdue accounts and support payment follow-up to improve collection performance; Ensure standardized product care, inspection, cleaning, replacement, and customer guidance; Monitor customer feedback, resolve complaints, and improve service experience; Manage contract status, service history, customer information, and retention risk; Develop Care Manager capabilities in product knowledge, service, consultation, sales, and collection; Track KPIs, analyze results, identify issues, and report improvement actions; Coordinate with related departments to resolve field issues and improve operations.